Support & Contact

IT Support Email

Send an email for system assistance, account activation, database issues, or app bugs.

RACG Duty Office

Call the airport duty desk for urgent flight status updates, guest delays, or transport re-allocations.

+44 7577 578404 →

Airport Terminal Desks

Visit the RACG desks located at Terminal 2, 3, 4, and 5 at London Heathrow Airport, and North/South Terminals at Gatwick Airport.

Find Terminal Map →

How do I sign in to the Jalsa Airport App?

Enter your registered email address on the sign-in screen and click "Get OTP". A 6-digit One-Time Password will be sent to your email. Enter this code to securely log in. No password setup is required.

I didn’t receive my verification OTP email. What should I do?

First, check your Spam, Junk, or Promotions folders. If you still do not see it after a few minutes, click the retry button on the sign-in screen. If the problem persists, contact the RACG IT Support Team to verify that your email address is registered in the database.

My email is not recognized / registered. How do I get access?

For security and privacy reasons, access is strictly limited to registered Jalsa Salana UK volunteers. Your team leader must submit your details to the RACG department. Once added to the system, you can sign in using your email address immediately.

How do drivers receive guest assignment details?

Once logged in, drivers can view their assigned guests in the driver portal dashboard. The list displays arrival details, passenger counts, flight numbers, and real-time status. Updates are pushed live to the app as duty officers assign flights.

A guest's flight has been delayed or cancelled. What should I do?

If you are a driver, the app dashboard will update automatically when the flight status changes. If you notice a delay that has not yet updated in the system, please inform the RACG Duty Desk at the airport terminal immediately so they can update the database.

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